Cancelation of confirmed hotel reservation can be done via any of our channels a minimum of 48hours prior to check-in. Hotel cancellation policy determines whether a reservation permits a free cancellation, cancellation at a fee or non refundable in case of cancellation. This may vary from one hotel to the other and also based on the room type booked.
Am I guaranteed the issuance of a visa once I patronize your service? Though we have a 99% success rate with Dubai visas and about 70% with other countries we however cannot guarantee visa issuance as this is solely dependent on the issuing embassy or high commission.
No, we do not submit visa applications on behalf of clients as clients will be required to undergo biometric data capture based on requirements from the individual Embassies.
How do I make changes to my flight after I have completed a booking?
Can I make changes to my name after the ticket has been issued?
Can I make changes to my ticket after it has been issued? i.e Date/time/route
How do I cancel my ticket?
Missed my flights and want to reschedule, do I have to make any payment for changes?
Can I transfer my flight ticket if I will be unable to travel?
Can I make payments online for changes to be made on flight ticket/hotel voucher
How do I cancel my ticket?
If you wish to cancel your ticket after you have paid and the e-ticket sent to your email, please send us an email stating your Incel tourism portal booking reference. We will check the ticket rules to see if your ticket is refundable. Please note that not all tickets are refundable while some are partially refundable.
Once we have established the likely amount to be refunded and your acceptance received, we will request such from the airline on your behalf. The refund may take between 6 to 8 weeks to process depending on the airline, and the refund will be made into the bank account you provide to us, less any administrative fees.
If I can no longer travel, is my ticket refundable?
The airline is refusing to give me a refund on my ticket, why?
How do I search for available flights on your portal?
Flight booking completed but the invoice not received.
How long will a flight booking remain active?
Are fares quoted on your portal inclusive of taxes?
What will happen if the fare on booking done changes before the ticket is issued?
What is my baggage allowance?
Can a minor travel unaccompanied?
Do infants have to pay for travel?
Do infants need a passport to travel?
Do I need an ID when traveling with Domestic flights?
How long should my passport remain valid for before I can travel with it?
All payments made should be done with booking confirmation number plus traveller’s names. An agent will call you immediately payment is received to confirm bookings and facilitate ticket confirmation. Where payment is made without booking confirmation number or traveller’s name, it is necessary to call and confirm payment to facilitate ticket confirmation.
Yes, you get an automatic discount once you book with us and all fares on display are the most competitive fare available.
What is the difference between a non-stop flight, a direct flight, a technical stop and a connecting flight?
The differences are:
HOW DO I MAKE A BOOKING
If you selected bank transfer or card as your method of payment, please make payment immediately as ticket prices are subject to availability. After we have confirmed receipt of payment during our working hours, your ticket is issued and emailed as an e-ticket to address on the booking.
Please remember to make sure that the names of the travellers are correct at the time of booking. If they are incorrect, you may be charged a fee or you could forfeit the entire ticket if your payment has been confirmed and the ticket has been issued.
What is an E-Ticket? How do I receive my ticket?
An e-ticket is the electronic travel document that you will use to board the flight. Once the e-ticket is issued, your travel information is stored in the airline database. Upon confirmation of payment, your ticket is issued and the e-ticket is sent to the email address provided while booking the ticket. The e-ticket must be presented at the airline's counter for you to board the plane.
How do I pay for my booking?
There are three main ways that you can pay for your booking:
Please see more details about our payment options here.
Can I make prepayments or deposits?
You should pay immediately on the day the booking was made in order to have the quoted price guaranteed. Please note that the airline reserves the right to cancel your booking at any time and without notice if payment has not been confirmed by Incel tourism
Unfortunately, we do not offer instalment payments. We must receive your full payment and confirm receipt before your e-ticket is issued.
Do I have to pay taxes on my tickets?
Yes, taxes are mandatory. These taxes have already been included in the price you see on the ticket.
What is the price difference for children/ minors?
The price difference for children is always airline dependent. As an estimate, one can expect to pay about 25% less than the base fare of an adult priced ticket.